Post by tanjilaakterjarin12 on Nov 24, 2024 10:28:42 GMT
Approach to each client. It is not enough to simply sell a product or service; it is necessary to offer individual solutions, taking into account the consumer's preferences. To do this, a business needs to store information about all interactions with the client: correspondence, purchase history, reviews, requests for technical support. The more information a company has about a client, the more accurate the recommendations will be and the higher the average check for each subsequent purchase. Omnichannel Another trend that smoothly follows from the previous one is omnichannel. Blocking social networks and messengers has once again clearly shown that you can’t rely on just one channel of communication with customers.
Companies need to develop accounts on different telegram marketing platforms, giving users the opportunity to contact the company in any convenient way. At the same time, effective communication with customers should not be disjointed - it is important to achieve a sense of continuous dialogue with the company. Even if today the buyer wrote in Telegram, tomorrow in the chat on the website, and in a month in WhatsApp, the tone of communication should not change, and the operator should have all the information about the client, his orders and previous requests. Experience the benefits of omnichannel communication with Umnico right now Free registration Artificial intelligence Chatbots and AI (artificial intelligence) have played an important role in the last few years.
Using these tools, companies can automate the process of communicating with customers, speeding up response times and improving service quality. AI-powered chatbots can be integrated into messengers, social networks, and website chat . They can: answer typical user questions; collect contacts, request feedback; create collections based on preferences; help with ordering; make upsells; accept payment; book tickets; sign up for a service. Chatbots give the impression of ideal assistants who do not need sleep and weekends. However, you should not rely on them 100%. Bots need to be regularly monitored and corrected the information they give to users. In addition, there are questions that are better answered by an operator.
Companies need to develop accounts on different telegram marketing platforms, giving users the opportunity to contact the company in any convenient way. At the same time, effective communication with customers should not be disjointed - it is important to achieve a sense of continuous dialogue with the company. Even if today the buyer wrote in Telegram, tomorrow in the chat on the website, and in a month in WhatsApp, the tone of communication should not change, and the operator should have all the information about the client, his orders and previous requests. Experience the benefits of omnichannel communication with Umnico right now Free registration Artificial intelligence Chatbots and AI (artificial intelligence) have played an important role in the last few years.
Using these tools, companies can automate the process of communicating with customers, speeding up response times and improving service quality. AI-powered chatbots can be integrated into messengers, social networks, and website chat . They can: answer typical user questions; collect contacts, request feedback; create collections based on preferences; help with ordering; make upsells; accept payment; book tickets; sign up for a service. Chatbots give the impression of ideal assistants who do not need sleep and weekends. However, you should not rely on them 100%. Bots need to be regularly monitored and corrected the information they give to users. In addition, there are questions that are better answered by an operator.